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Refund Policy

Last Updated: June 2026

At Magic Spices, customer satisfaction is our priority. We strive to deliver high-quality products in excellent condition. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

  • You received a damaged product.

  • You received an incorrect product.

  • The product was delivered in a defective condition.

  • The product is missing from your order.

To be eligible for a refund or replacement, the issue must be reported within 7 days of receiving the order.

2. Non-Refundable Items

Refunds will not be provided in the following cases:

  • Products opened, used, or consumed after delivery.

  • Change of mind after purchase.

  • Incorrect shipping information provided by the customer.

  • Products damaged due to improper storage or handling after delivery.

3. Refund Request Process

To request a refund or replacement:

  1. Contact our customer support team.

  2. Provide your order number.

  3. Share clear photographs of the product and packaging.

  4. Describe the issue in detail.

Our team will review your request and respond within a reasonable timeframe.

4. Replacement Policy

In eligible cases, Magic Spices may offer a replacement product instead of a refund.

Replacement requests are subject to product availability and verification of the issue reported.

5. Refund Approval

Once your refund request has been reviewed and approved:

  • The refund will be processed to the original payment method used during purchase.

  • Processing times may vary depending on your bank or payment provider.

  • Customers will be notified once the refund has been initiated.

6. Shipping Charges

Shipping charges are generally non-refundable unless the refund is due to:

  • A damaged product

  • An incorrect item shipped by us

  • A verified delivery issue caused by our fulfillment process

7. Cancellation Policy

Orders may be cancelled before shipment. Once an order has been dispatched, cancellation requests may not be accepted.

8. Quality Assurance

We maintain strict quality control standards to ensure that every product reaches customers in the best possible condition. If you experience any issues, our support team will work to resolve them promptly.

9. Contact Us

For refund, replacement, or cancellation requests, please contact:

Magic Spices

Email: support@magicspices.com

Phone: +91-XXXXXXXXXX

Address: Your Business Address

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM

We appreciate your trust in Magic Spices and thank you for choosing our products.

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